Due to strict limits on council spending, a decision was made by Cabinet in March 2023 to end our funding subsidy for the 11, 265 and 374 bus services. This decision will now be reviewed, with the review proposed to take place in June 2023. Until the review is completed and a final decision made, the 11, 265 and 274 services will continue as normal.
Until the end of June 2023 you can get any single bus ticket for a maximum fare of £2 on all bus routes in Thurrock, except those operated by Transport for London.
We will either renew your bus pass automatically or send a letter that tells you how you can renew it.
Your bus pass will be renewed automatically.
You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 5 years.
Your new pass will:
We will post your renewed bus pass 18 days before the old one expires. If it hasn't arrived 1 week before the expiry date, please tell our Passenger Transport Unit.
A letter and a renewal application form will be sent to you automatically – you can also use the application form below.
You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has changed in the last 2 years.
When you return the renewal form to us, you must provide:
These are needed to check your conditions have not changed. Your new pass will be valid for 2 years.
You must let us know if you have changed address over the last 2 years and your bus pass is about to run out. Use the application form below to send us your new details no later than 1 calendar month before the end of your bus pass.
There is a £10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address.
If you need to cancel a bus pass for any reason, please send us your request by email and include details of the pass.
