Business rates

Payments online and by phone – 22-25 October

From 8:45pm, Friday 22 October until 7:30am, Monday 25 October, due to essential maintenance, we will be unable to take payments online or by phone.

Please do not try to use these services during this time. We apologise for any inconvenience.

Coronavirus (COVID-19) – support for businesses

Our coronavirus (COVID-19) business grants section gives details of all grants currently available to businesses via Thurrock Council. GOV.UK: financial support for businesses during coronavirus (COVID-19) lists other types of financial support available.

Go to GOV.UK: business support for further government advice. For local advice on business safety during the pandemic, complete our coronavirus (COVID-19) request for business safety advice form. You can also get advice on business rates.

Discretionary retail relief

Some retail business may be eligible for discretionary relief on their business rates.

Properties eligible for the relief are those that are occupied and wholly or mainly being used either: 

  • for the sale of goods to visiting members of the public
  • for the sale of food or drink to visiting members of the public
  • as cinemas
  • as live music venues
  • for provision of sport, leisure and facilities to visiting members of the public, including viewing
  • for the assembly of visiting members of the public
  • for the provision of living accommodation as a business in the non-domestic part

Services not classified as retail by the government include:

  • financial services, such as banks and building societies
  • medical services, such as dentists, doctors and vets
  • professional services, such as accountants and solicitors
  • post office sorting offices

The above are just examples. For more information, go to GOV.UK: expanded retail relief guidance.

Use the form below to apply for discretionary retail relief.

Apply for discretionary retail relief