Contact us


You can find information about our services on this website.

Many services are available online:

If you still need to contact us after checking our information and services online, you can use the 'Comments and questions' or 'Request a service' links on the right-hand side of each service information page.

You can get help to access the internet and use our online services at local libraries, community hubs and community centres.

We include direct contact details in our pages where we offer support by telephone, email or post. We also advise on how to complain.

Building closures during the coronavirus (COVID-19) outbreak

Our main offices are the Civic Offices, New Road, Grays, RM17 6SL.

Following government guidance, our Civic Offices are no longer open for face-to-face public services and support.

Our main arts and culture centre is the Thameside Complex, Orsett Road, Grays, RM17 5DX.

All services in the Thameside Complex are closed except Thurrock Register Office, which remains open only for pre-booked appointments to register a death.

During this time we ask all residents, wherever possible, to use the website, online forms and emails to get information and services.

It is vital that we keep phone lines free for the borough’s most vulnerable residents who would normally receive face-to-face assistance.

Support for vulnerable residents

If you need special support that you would normally get face-to-face or by phone from one of our team, you can contact us below.

Service Contact
Adult social care
01375 511 000
Children's safeguarding
01375 652 802
Housing support for homelessness and urgent help to find accommodation
01375 652 820
01375 652 950
Highway emergencies
01375 652 350
Council Tax
Business rates
Waste and recycling
Other urgent enquiries

We provide an emergency out-of-hours contact service.