From 8:45pm, Friday 21 January until 7:30am, Monday 24 January, due to essential maintenance our online services for council tax accounts and benefit applications will not be available. Please do not try to use these services during this time. We apologise for any inconvenience.
Council tax support
We are aware that some council tax and rent payments made since 31 December 2021 are not yet showing on accounts. We are working with our system providers to make sure all payments show correctly on residents' accounts as soon as possible. We apologise for any inconvenience.
Households on low income can get council tax support. The local council tax scheme is paid for from our funds, not by central government.
The main points of the 2020/21 local council tax support scheme are:
- all working-age claimants must pay a minimum of at least 25% of their council tax themselves
- working-age people with more than £6,000 in savings are not entitled to claim local council tax support
- £25 per week of all earned income is fully disregarded when we work out entitlement
- war pension income for disablement or bereavement is fully disregarded
- Disability Living Allowance and Personal Independence Payment incomes are fully disregarded
- local council tax support can be backdated for 1 calendar month only
- you are not entitled to support if you are absent from Great Britain for 4 weeks or more
- in most cases, a maximum of 2 children will be taken into account when we work out entitlement, even if there are 3 or more children in the household
You can download the full scheme below.