If you are awarded food vouchers, supermarket vouchers or an AllPay card, you will get a phone call telling you when and where you need to collect them. If you're unable to attend the collection point at the given time, you must let us know and we will give you another time slot.
If you don't pick-up the vouchers or card within 24 hours of it being awarded, the award will be withdrawn.
How AllPay cards work
An AllPay card will mainly be awarded for:
- gas and electric emergency top-ups
An AllPay card is similar to a Visa debit card. The card can be used in any store that accepts Visa. The card is only to be used for buying items applied for in the application form.
When your payment has been loaded onto a card, you will be told by phone where you can collect it and what you need to bring.
Once you have the card, you will be sent a letter that includes an activation code. You must contact AllPay using the phone number on the letter to activate the card. Once activated, you will be able to use the card.
The letter will give you more information about using the card, such as shops where the card won't work. The card cannot be used in a cash machine.
The card is valid for 1 month only. After 1 month, the card will be invalid. Any money left on the card will be refunded back to the Essential Living Fund scheme.