Finding somewhere to live

Coronavirus (COVID-19) – finding somewhere to live

While our offices are closed, if you need housing advice on homelessness, getting temporary accommodation, our housing register or renting in social housing, you can email or phone 01375 652 820.

Coronavirus (COVID-19) – housing register

New lettings are currently only being made by direct offers to risk-assessed homeless households and applicants whose safety is at risk where they live – for example, due to abuse. We will contact tenants who were due to move out between 11 May and 31 May, offering the choice to extend their notice period and move later, or withdraw their 'notice to quit' completely.

We are reviewing government guidance and, if possible, will allow all applicants to make housing bids and arrange mutual exchanges from early June. We may extend the current arrangement, however, if necessary to follow government rules on staying alert and safe ('social distancing').

Online council housing applications

The council housing services online application process is currently undergoing essential maintenance/upgrade and will be available again on 11 June 2020.

Applying for council housing

For most households the chances of being offered a property by us are extremely low, and you should think about other housing options.

Please note: The online application is currently undergoing essential maintenance/upgrade and will be available again on 11 June 2020. 

In the meantime, you can prepare by reading our information before you apply for council housing.

You will need your National Insurance number and other details about you and everyone in your household.

You will be asked lots of questions and it is important that you answer them honestly.

Housing qualification test

The application has a qualification test. If you don't pass this test you won't qualify for council housing.

Once you have applied, we must check your application before you can bid for a council property.


Usually we won't ask for proof of your information until you are shortlisted for a property. At this point, you will need to provide all the evidence we request to support information you have given us about yourself and your household. This will include proof that you had been living in Thurrock for at least 6 years before you joined the housing waiting list.

If you do not provide evidence on time, you will be removed from the shortlist for that property.

Go to documents that prove you qualify.

We will write to let you know when your application has been accepted and what homes you can bid for. We will also tell you which housing priority band you have been placed in.


You can use the form below to appeal against the decision made about your housing application. We may contact you if we need more information. Usually we will let you know the outcome within 28 days, but complex cases may take longer.

Housing application appeal