Hackney carriage or private hire driver licence

Passenger Assistant Training Scheme

All new hackney carriage driver and private hire driver applicants must undergo the Passenger Assistant Training Scheme (PATS).

PATS overview

PATS provides a nationally recognised standard of training to people whose role it is to provide care and assistance to passengers travelling by road.

There are 5 modules, induction module (module A) undertaken by all, then other modules you complete depending on the needs of the people you work with. The modules are:

  • module A: the role of the passenger assistant is the foundation module for all passenger assistants and enables drivers and carers to understand the role of the passenger assistant

  • module B1: passenger awareness and assistance covers awareness of passenger needs and how to assist, looking at individuals who don't use a wheelchair

  • module B2: assisting passengers who travel in wheelchairs covers similar aspects to B1 but focuses specifically on passengers in wheelchairs

  • module C1: supervising children and young people with special needs for work with children or young people with special needs

  • module C2: working with adults who need care and supervision for work with vulnerable adults

There are also 2 further specialist modules covering emergency aid and manual handling.

PATS training providers

You will need to book and pay for PATS training yourself. The Community Transport Association (CTA) published a list of PATS Training Suppliers, which you can download from the CTA: Passenger Assistant Training suppliers by county web page.