As the UK continues its recovery from the COVID-19 pandemic, the government has announced a 'Household Support Fund' to help vulnerable households through the winter months. The fund is intended to provide support for eligible households towards daily essentials such as food, clothes and utility bills. We will receive government funds for this support during October 2021, and will publish full details on how the scheme is to work locally as soon as this is confirmed.
Help with money
Some basic rules for dealing with debt problems are:
- disregard debt problems
- ignore court papers or letters from creditors
- deal with all your debts
- fill in and return any court forms
- go to any court hearing
Go to Citizens Advice: work out your budget to get help understanding:
- what you're earning
- what you're spending
- where you might be able to cut costs
Free independent advice
There are a number of services that offer free, confidential and independent advice if you are struggling to deal with your problems:
: 0300 500 5000
The Money Advice Service gives independent advice and guidance on money matters.
: 0808 808 4000
National Debtline is an independent debt advice service run by the charity Money Advice Trust.
: 0808 278 7877 (free phone)
Citizens Advice: Debt and Money – offers a debt counselling service that may help if you are in severe financial difficulty.
: 0800 138 1111
Debt Remedy helps you make an personal action plan online for the best way to deal with your debts.
: 0808 802 2000
Turn2us helps people in financial need to access welfare benefits, charitable grants and other financial help.
You can also get advice at GOV.UK: options for paying off your debt/
Fair debt collection
Our policy for fair debt collection and recovery is provided below.