Missed bin collection

Wheeled bin collections, Tuesday 2 June

Some blue bins in South Ockendon were not collected on Tuesday 2 June. We will return for these on Wednesday 3 June, or no later than Thursday 4 June. We apologise for any inconvenience.

Coronavirus (COVID-19) – waste and recycling

Brown bin collections every 2 weekstemporary changes to bin collections.

Linford Household Waste and Recycling Centre (the tip) opens daily with safety restrictions in place. For traffic safety, a temporary one-way system will be in place from 7:30am to 5:30pm each day. Traffic from Linford will only be able to travel north on Buckingham Hill Road to the A1013 Stanford Road, and south on Butts Lane and Waltons Hall Road to Linford.

Missed bins

Sometimes we may not be able to empty your bins on the day we said we would.

This can be due to events we can’t control, such as:

  • roads being blocked by badly parked cars
  • heavy traffic or delays at tipping sites
  • snow, ice or flooding on roads
  • a vehicle breakdown

If all the bins on your road have been missed

You do not need to contact us if all the bins on your road were missed.

If all the bins on a road have been missed, we will return to collect them within 2 working days – Monday to Friday – usually the following day.

If only your bin has been missed

Your bin will not be emptied if:

  • it wasn’t at the edge of your property by 6am
  • it contained the wrong type of waste – check what goes in your bins
  • there was too much waste and the bin lid wasn’t shut

If there are no problems with your bins, we will empty them on your next bin collection day.

We are unable to return for individual missed bins.

Please let us know if only your bin has been missed in your road – your report will help us check for any problems with our bin collections rounds.

Simply login to My Account for environmental reporting, select 'Add a report' and choose 'Waste collection missed' from the category list. You can create an account if you don't already have one.

My account - environmental reporting

About bin collections

Each morning our teams set out to empty more than 40,000 bins.

We collect bins throughout the day, which means your recycling, refuse and kitchen and garden waste may be collected at different times.

Our drivers will only take vehicles down a road if they decide it’s safe to do so without putting other road users, property or staff at risk.