Overpayment of benefit

Council tax and benefits online – 5 February

From 9am to 3pm, Sunday 5 February, due to essential maintenance work our online services for benefits and managing council tax accounts will not be available. Please do not try to use these services during this time – we apologise for any inconvenience. You can still make council tax payments online or by phone during this time.

Overpayment of benefits

An overpayment is any amount of benefit paid to someone that they were not entitled to receive.

Why overpayments happen

Overpayments can happen for different reasons. The most common are:

  • we were not told about a change in circumstances such as income going up, or a non-dependant adult moving in
  • we have been given incorrect information
  • we may have delayed in making a decision after we have had some new information
  • we made a mistake in working out benefit entitlement, usually down to human error

An overpayment can be recovered from a benefit claimant, a landlord or an agent, depending on the reason for the overpayment and who the money was paid to.

If you are overpaid

If we overpay your benefit, we will write to tell you about it as soon as we can. If the overpaid benefit was paid to a landlord we will write to them as well. The letter will explain how much the overpayment is, what period of time it covers and why it happened. We will also tell you whether or not the overpayment is recoverable and who we have decided to recover it from.

If you disagree with our decision that the overpayment is recoverable then you can:

  • ask us to explain the decision
  • ask us to look at the decision again
  • appeal against the decision

The letter we send you will explain your rights fully and gives details of independent agencies that can help you.

Landlords can appeal this decision too, but only if we decide that they are a person who we can recover the overpayment from.

Reducing overpayment

We can reduce or even clear the overpayment, if you can show us that you would still have had an entitlement to benefit if we had known your true circumstances. This is called 'underlying entitlement'.

You will need to provide evidence of your actual circumstances for the period of the overpayment, such as:

  • pay slips
  • bank or building society statements
  • proof of a non-dependant's income

You can contact us if you're not sure what you should provide.

Benefits section
Thurrock Council, Civic Offices, New Road, Grays, RM17 6SL

: benefits@thurrock.gov.uk