Public notice

Local Government and Social Care Ombudsman

Report of the Local Government and Social Care Ombudsman

The Local Government and Social Care Ombudsman has issued a report following its investigation of a complaint about Thurrock Council.

The complaint was about Waste Services. The Ombudsman found that there had been fault on the part of the Council, there had been maladministration and this had caused injustice to the complainant.

Thurrock Council has agreed to take action which the Ombudsman regards as providing a satisfactory remedy for the complaint.

The Council must now consider the report and tell the Ombudsman within three months (or such longer period as the Ombudsman may agree) what it proposes to do.

Copies of the report will be available for public inspection during normal office hours at Thurrock Council Civic Offices for three weeks starting on 5 March 2024.

Anyone is entitled to take copies of the report or extracts from it. Copies will be supplied free of charge.

The report is also available to download below.

Publication date: 
Tuesday 5 March 2024