Sheltered housing

Careline emergency home alarm

Careline is an emergency home alarm system that runs 24 hours a day, every day of the year. It is available for all tenants in Thurrock who are either:

  • elderly
  • disabled
  • vulnerable
  • suffering from a chronic sickness

Careline is easy to install. We plug it into your telephone socket and a nearby electrical socket. We will also take essential details for future emergencies. The whole process takes about 30 minutes. When installed:

  • you can wear a special pendant around your neck
  • in an emergency, press the alarm button on the pendant or on your lifeline unit to call for help
  • our control centre staff will talk to you wherever you are in your home
  • you do not have to lift your telephone handset or touch the phone at all
  • even if you cannot speak we will be able to identify you and provide help
  • we will visit you or call your key holder or emergency services if necessary

You can use Careline if you:

  • have fallen and cannot get up
  • cannot move due to sudden illness
  • need urgent medical attention
  • need to urgently contact the emergency services
  • suspect you have a bogus caller
  • just need reassurance at any time

For further information and current prices contact:

Thurrock Careline Control Centre
Harty Close, Stifford Clays, Grays, RM16 2BH

: 01375 385 693