The Citizens Advice consumer service provides consumer advice. They will advise you on your legal rights and how best to resolve your complaint.
If, from the information provided, it appears a trader could have contravened the criminal law, your complaint will also be passed to our Trading Standards team who may investigate further.
: 0808 223 1133
Monday to Friday 9am to 5pm
To report a trader, go to Citizens Advice: reporting to Trading Standards.